Returns & Exchanges

At Lenox Corporation, we stand behind our craftsmanship and want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Pack Your Items

Carefully place the unused items in their original Lenox packaging and secure them in a sturdy shipping box to prevent breakage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided through our portal and affix it to the outside of your package, ensuring any old shipping labels are covered.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing